The Elder Scrolls Online Did Something Else New For An MMO, Its Customer Support Ruined The Game…

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Days after talking about how much fun I was having with The Elder Scrolls Online I am now writing a post to tell you that I will no longer be playing the game, and the worst part is that it isn’t because the game isn’t fun, but because their customer support is terrible.

My tale of woe started a little over a week ago.  I was excited to try out the new Tamriel Unlimited feature of The Elder Scrolls Online, so cracked open my box and started to install my game.  While that was happening I clicked to redeem my DLC code so I could get access to the Thieves Guild, The Dark Brotherhood, and a couple of other expansions.  Not to mention a horse, but the code said it was ‘deactivated’.  I had never seen that before, so logged a support ticket with The Elder Scrolls Online support, and I went to work playing through the intro areas of the game and doing some of the quests.  Not to mention my epic quest across the world of Temriel.

The next day (like a full 24 hours later) I got an email saying that there was nothing they could do about the bad code, and that it was up to Amazon to replace it.  It was lame to have to stop playing the game so I could return it to Amazon, but I figured they knew what they were talking about.  However the next game’s code had the same problem.  Remembering what The Elder Scrolls Online support said this time I opened tickets with both Microsoft and Amazon.  Microsoft did everything they could to contact Amazon and Bethesda to try and get the code activated, but in the end there was nothing they could do because companies are allowed to deactivate codes in case merchandise is stolen, so Microsoft couldn’t re-activate the code, and Amazon said they used the same process to activate their DLC codes that they always do, so they didn’t know what happened.  They did next day rush me a third copy of the game.

Guess what.  The third copy of The Elder Scrolls Online did not work either, so this time I went back to The Elder Scroll Online support and of course they said their was nothing they could do.  I pointed out that I was the not the only person having this problem:

And that Bethesda is having other Elder Scroll Online Redemption Issues:

So they said they would escalate my ticket.  Then nothing for three days.  I kept asking for updates or ETAs, but nothing.  Just silence.  Not even a hang in their cat .gif.

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I have never felt more ignored by customer support in my life.  Needless to say I contacted Amazon again to get a refund.  To Amazon’s credit they did once again make sure the game was properly handled and activated before being sent to me, but it all looked good on their side, and since they sell a ‘few’ video games I am inclined to believe them.  I contacted The Elder Scrolls Online support to let them know they could close my ticket, but they haven’t even responded to that.  My ticket is sill open.  I have never had customer support ruin a game for me before, but The Elder Scrolls Online figured out how.

Skyrim: Special Edition Looks Like The Game We Remeber, Not The Game It Was…

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Thanks to owning Skyrim on PC with all of the DLC, I now own the PC copy of Skyrim: Special Edition, so of course I had to boot it up and turn on all the goodies to Ultra!  How did it look?  It looked like the first time I booted up Skyrim an gazed upon its rich vistas.  That is the problem with all old games.  We remember them differently than they are.  I mean playing Knights of the Old Republic now is heartbreaking.  It looks sooooo bad.

After creating a new character in Skyrim: SE and walking around a bit, I then booted up just standard Skyrim and was amazed at how poorly it faired compared to how I remembered it.  That is not to say it looks bad.  It just looks old.  It showed me how far things have come, so when people say that graphics now don’t look that much better than they did five years ago, I can just laugh at them and tell them to boot up Skyrim again.

Skyrim: Special Edition’s new lighting, water, and weather effects really add to the game’s fantastic ambience, and the updated textures and draw distance make the game look great.  Unfortunately the character models didn’t get the same love.  They still look janky.  Their textures obviously look better, but they still look off.  They didn’t even get the models up to Fallout 4’s mediocre standard, and there is something not quite right about the sound, which I was not expecting.  Though Bethesda says they are working on it.

All in all, if you can’t get enough Skyrim, and you want a more stable better looking version of the game, that is what Skyrim: Special Edition is.  That, and now mods are a built in feature.  Since I have played so much Skyrim, I don’t think I will be spending much more time with SE, but if I do, it is good to know that it will look like how I remember it.

The Elder Scrolls Online Just Let Me Do Something New In An MMO, Whatever I Wanted!

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I was always disappointed that the next Elder Scrolls game after Skyrim game was an MMO.  For me The Elder Scrolls has been about personal discovery and forging my own path.  That is hard to do with an MMO since there are thousands of other people running around with me, and there are areas I can’t be without being a high enough level.  Plus I have never been a fan of the standard hotkey MMO combat system.  With the Tamriel Unlimited update The Elder Scrolls Online took a big step forward towards becoming a true Elder Scrolls game.  It let me do what I want, when I want.

I am not very far in the game, I am only level 7, but as soon as I was out of the second starting zone I decided to do the special Halloween quest, but in order to do it I had to trek all over Tamriel.  I walked so far that in the back of my mind the song “I’ve been everywhere man!” was paying, but you know what?  I wasn’t punished for marching from Daggerfall to Morrowind.  I was rewarded.  I leveled up from 5 to 7 by just looking at the countryside.  The random enemies that would normally stop a low level player like me from advancing, while somewhat challenging due to my lack of skills, were still very beatable.  In the end it turned out that I read the quest wrong, so I walked a little too far, but still I enjoyed myself.  It was great to see Morrowind again after all these years.

It was fun to just roam around and bypass all the miscellaneous quests that I would normally have had to do to move on in a game like this.  “Yes random guard looking over random dead body this does seem suspicious, but I am going to just walk on by and let someone else handle this, or who knows maybe I will be back later.  Maybe.”  It was nice to know that I didn’t have to solve that murder if I didn’t want to.  Heck I didn’t even have to acknowledge it if I didn’t want to, and that is very much in the spirit of The Elder Scrolls games.

Now The Elder Scrolls Online still has some of the off-putting MMO trappings.  It can sometimes feel like a trip to the zoo, “If you look to your left you can see a random field of shambling corpses, and to your right you will see some fire beetles which are slightly different than the lava beetles you saw earlier”, and to complete my Halloween quest I did have to wait for a boss to re-spawn.  Also while they have done a good job of making the combat look and feel more Elder Scrolls action-y it is still hotkey/cool-down based.

Those issues aside, this has been the most free I have felt in an MMO since the early beta days of Second Life (though that game appeals to a different crowd now).  I cannot wait to get back and explore more of what The Elder Scrolls Online has to offer, and if I can ever get a DLC code that works from Amazon, start my low level murderous quest to the top of the Dark Brotherhood.

Things Get Real In Batman The Telltale Series Episode 3!

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Batman: The Telltale Series is one of the best Batman year two stories ever told.  A young Bruce Wayne struggling with his past, and trying to get a handle on being Batman and Bruce.  In the first two episodes you had no real idea about the consequences of your decisions, but things are starting to take shape in Episode Three, and for me they are not good.  Good story-wise, but bad for The Bat.

I would love to just sit here and write down all the great stuff in Episode Three, but that would spoil it for you, and I don’t want to do that.  What I want to do is tell you that if you like Batman, you should be playing this game.  It is out on just about every platform known to man, so there is no excuse not to be playing it.  I cannot wait to see if I can fix the problems I have created for myself in the first few episodes.